Theoretically informed. Practically useful.
26
06, 2015
If It’s Not Documented, It’s Not Done: Prioritizing Proceduralization
The database server is down. Work is stopped across the [...]
8
06, 2015
Checklists: A prescription for everyday excellence
If you care about quality, you know about the efficacy [...]
27
03, 2009
SS SIPOC
The Supplier-Input-Processing-Output-Customer (SIPOC) diagram is one of the standard process [...]